Refund Policy

Here's how refunds work, in plain English.

Your $99 deposit is fully refundable

Reserving a Founding Membership costs $99 today. That deposit is fully refundable, no questions asked, any time before your device ships. You don't need a reason, and you don't need to justify it to us.

How to request a refund

Use the refund link in your confirmation email, or email rustam@nuriva.tech with the email address you reserved with. We'll confirm the refund and process it right away.

How long it takes

Refunds are issued back to your original payment method and typically arrive within 5–10 business days, depending on your bank or card issuer.

What happens to your founding spot

Refunding your deposit releases your numbered founding spot back into the pool of 300. If you change your mind later, you're welcome to reserve again — subject to spots still being available and the founding window still being open.

The remaining $200

The remaining $200 of the $299 founding price is only charged when your device ships — first production batch, targeted for July 2027. We'll email you before that charge happens. If you'd rather not proceed at that point, you can request a refund of your original $99 deposit up until your device actually ships.

If your device never ships

If, for any reason, we're unable to ship your device, your $99 deposit remains fully refundable and we will proactively reach out to founding members about next steps.

Questions

Email rustam@nuriva.tech and we'll sort it out.